Privacy Notice


Your privacy is important to GILA, LLC. The following Privacy Notice applies to individual consumers whose information we obtain while providing services to and/or on behalf of our clients. We collect and use personally identifiable information (“information”) about you to conduct and manage our business.

Sources of this information may include the following:

  1. - Information we receive from the entity on whose behalf we provide services (the “Creditor”) and from applications submitted by you to the Creditor;
  2. - Information we receive from you through correspondence or communication with us, whether by mail, email, telephone, or the Internet, and which may include your name, address, Social Security number, assets, income, or other information you provide;
  3. - Information about your transactions with us, our affiliates, or others, such as your account balance and payment history; and
  4. - Information we receive from third parties, such as consumer reporting agencies.

The types of personally identifiable information about you that we collect on our websites, from others, affiliates or other companies include the following:

  1. - Contact information such as your name, address, email address, or telephone number.
  2. - Identification information such as a Social Security number or an account number.
  3. - Financial information such as income, assets, liabilities, or account and payment information.

We only disclose information to affiliated and non-affiliated third parties as permitted or required by applicable law, including the federal Fair Debt Collection Practices Act (“FDCPA”) if applicable. We may share information we collect with third parties that provide mailing and/or other servicing and/or collection related services to us. When we share your information with these companies, they are required to limit their use of your information to the particular purpose for which it was shared and they are not allowed to share it with others except to fulfill that limited purpose. In addition, if permitted by applicable law (including the FDCPA, if applicable), we may also share your information with our affiliates and non-affiliated third parties.

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. You may have other privacy protections under state laws. These measures include computer safeguards and secured files and buildings. The only GILA employees who are authorized to see your personal information are those who need it as part of their jobs.

We may place and read data stored (via session and/or persistent "cookies" or other device specific storage capabilities) on the device you are using, and use other technologies such as Web beacons, clear GIFs, tracking pixels and tags, when you visit or use our Site or open a GILA email. Cookies are small data files that are placed on your device for a variety of purposes, including to identify your device and/or your account when you return to the GILA Site. You can generally remove, block, or disable cookies by using the settings located in your browser. If you decide to remove or not accept cookies, some features and services on our Site may not work properly. To the extent permitted by applicable law, third parties, including our service providers, may collect information about your online activities over time and across different Sites, including when you visit our Site. Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals.

We do not intend to collect personal information from children under 13 years of age. If we learn that we have collected this information from a child under the age of 13, we will promptly take all reasonable steps to delete the data from our system.

The effective date of this notice is July, 2016. It replaces all prior privacy notices issued by GILA. We reserve the right to amend this privacy notice at any time and we will inform you of any changes to this notice by posting the revised privacy notice on our website, or as otherwise required by law.


 
Frequently Asked Questions



What is a toll bill and why did I receive one?
Toll bills are mailed to drivers who use El Paso region toll roads without having a valid TxTag, Toll Tag or EZ Tag account. If you received a toll bill, a vehicle registered in your name recently traveled on a City of El Paso toll road. Be advised that if you loan your vehicle to someone else, Texas law dictates that the registered vehicle owner is responsible for paying any tolls incurred by that vehicle. Failure to pay a toll bill can result in additional fees and court fines.

Toll bills are part of the Pay By Mail program. Cameras on the toll road take a picture of a vehicle’s license plates, and that information is used to identify the registered owner of the vehicle. A toll bill is then sent to the registered owner’s address.

Pay By Mail customers have 30 days to pay their bill either in person, via check, online or over the phone.

I have a TollTag, TxTag or EZ Tag, why did I receive a bill?
If you are a TollTag (North Texas Tollway Authority), TxTag or EZ TAG (Harris County Toll Road Authority) customer and have received a toll bill, there is probably a problem with your tag or account.

Your tag may not be properly installed on your vehicle
Your license plate is not listed on your account or linked to your tag
You may need to add money to your account
Your license plate may need to be updated
Your tag could be inactive
You could have a metallic oxide windshield which prohibits the tag from working properly
There is some other problem with your tag account

In order to avoid penalties, you should make a payment on the bill received and contact your toll tag’s customer service center to correct the cause of the problem.

North Texas Tollway Authority (TollTag) 915-351-8655
Texas Tollways (TxTag) 1-888-468-9824
Harris County Toll Road Authority (EZ TAG) 1-281-875-EASY (3279)

I already paid a bill from Texas Tollways, NTTA or HCTRA. Why did I receive one from Municipal Services Bureau?
Toll bills issued by MSB are received because a vehicle registered in your name used a Camino Real Regional Mobility Authority facility without a valid TollTag, TxTag or EZ Tag. The Authority operates César Chávez Express Toll Lanes.

Municipal Services Bureau is not affiliated with TollTag, TxTag, or EZ Tag, and payments made to these accounts cannot be applied to toll bills issued by Municipal Services Bureau.

Why did I receive a Notice of Toll Violation?
You have been issued a Notice of Toll Violation because Texas Motor Vehicle records indicate a vehicle you own has used a Camino Real Regional Mobility Authority facility, and you have not paid a toll bill that was previously sent to you by its stated due date.

Click here to view the toll bill and fee schedule.

Why can’t I pay cash on Camino Real Regional Mobility Authority facilities?
The Authority operates cashless toll facilities. All-electronic toll collection reduces operational costs, improves safety, reduces vehicle emissions and speeds up traffic because drivers do not have to slow down or stop to pay their tolls. Customers on Authority facilities can pay their tolls using a toll tag or Pay By Mail.

What methods of payment can be used to pay my toll bill or notice of toll violation?
There are several ways to pay your toll bill or notice of toll violation. Payments can be made online, by phone, by mail or in person at the payment lobby.

Click here to pay your toll bill online now

Follow the links below to get more information about other payment methods:


Can I make a partial payment?
While we advise you to pay your toll bill or Notice of Toll Violation in full to avoid incurring any additional fees or late charges, we will accept partial payments. Please be advised that partial payments will be applied to the oldest outstanding toll bill linked to your license plate. Failure to pay any remaining balances for toll bills in your name will result in additional fines and late fees.

Someone else was driving my car at the time of the violation. Do I have to pay?
Yes. You received a toll bill because Texas Motor Vehicle records indicate a vehicle you own was photographed using an Authority facility, and a valid TollTag, TxTag or EZ Tag was not detected. As the owner of this vehicle, you are legally responsible for the toll charges for which you have been billed, regardless of who was driving the vehicle, unless the vehicle was stolen or sold. Click here for information regarding vehicles that have been stolen or sold.

I no longer own the vehicle, how do I dispute the toll charge?
Under Texas law you may be able to dispute these charges if you meet one of the following criteria:

You were no longer the legal owner of the vehicle at the time it was on the toll road, or
The vehicle was leased or rented to another entity at the time it was on the toll road, or
The vehicle was stolen prior to its use of the toll road.

To qualify for one of these exemptions, you must submit written proof that the vehicle was not legally under your ownership or control at the time the vehicle was on the toll road. This can be accomplished by mailing a copy of your toll bill along with one of the following documents to us:

A copy of the Texas Motor Vehicle Transfer Notification Form confirming sale or transfer of your vehicle to another owner;
A copy of the rental or lease agreement, which includes the name and address of the party responsible for the car at the time the toll charges were incurred;
A copy of the police report showing your vehicle was reported stolen prior to the time the toll charges were incurred.

If you believe your bill was issued in error, contact Municipal Services Bureau to request a review of your account.

Click here for more information and forms needed to dispute a violation
.

How do I update the address where my toll bills are mailed?
If the address shown on your toll bill or notice is not current, or if you have recently moved, you must update your address through the Texas Department of Transportation. Click here to learn how to file your change of address.

What are the Municipal Services Bureau Customer Service Contact Center hours of operation?
Municipal Services Bureau's Customer Service Center is open Monday to Thursday from 8:00 a.m. to 7:00 p.m., Friday from 8:00 a.m. to 6:00 p.m., and Saturday from 8:00 a.m. to 12:00 p.m. CST. You can contact MSB by phone at 512-323-4204.

Where can I get a TollTag?
There are three easy ways to get a TollTag or open an account:

Online: Click here to sign up for a TollTag and load up the TollTag by prepaying online
Over the phone: Call the Customer Service Center at 915-351-8655 to open a TollTag account
Through a local ACE Cash Express partner: Visit any participating ACE Cash Express partner to open a TollTag account

I added money to my TollTag account. Why do I still have a balance for unpaid toll bills from the Pay By Mail program?
TollTag is not affiliated with Municipal Services Bureau or the Pay By Mail program. Funds you add to your TollTag account will not be applied to toll bills issued by MSB. Click here to pay your toll bill.

I received a court summons. How do I resolve this?
Customers needing to resolve a court summons should contact the court contact referenced on the summons.


How does Pay By Mail work?
Drivers who want to travel on toll roads operated by the Authority but do not have a TollTag, TxTag or EZ Tag simply drive the road and wait to receive a bill in the mail. There's no need to prepay or register.

Cameras on the toll road will take a picture of your license plate, and that information will be used to identify the registered owner of the vehicle. A bill for the tolls is then sent to you in the mail

Pay By Mail customers have 30 days to pay their bill either in person, via check, online or over the phone. Pay By Mail customers are charged a $1 processing fee. .

Failure to pay a toll bill can result in additional fees and court fines. If you let other people drive your car, be advised that under Texas law you are responsible for any tolls incurred.

I drove a rental car on an Authority facility, how can I pay my tolls?
Customers in rental cars are required to pay for travel on Authority facilities and should contact their rental agency regarding payment. Most rental car companies now offer rental car customers the opportunity to use toll roads, but the programs can vary from agency and involve fees beyond those charged by Municipal Services Bureau.

Who is Municipal Services Bureau?
Municipal Services Bureau (MSB) is the toll payment processor for the Camino Real Regional Mobility Authority. MSB can assist you with questions related to your toll bill or notice of toll violation and can process your payment.

If you have questions about your TollTag account or would like to open one, please contact the TollTag Customer Service Center at 915-351-8655. You can also visit them online at https://csc.ntta.org/olcsc/ for more information.

Who is the Camino Real Regional Mobility Authority?
The Camino Real Regional Mobility Authority operates the César Chávez Express Toll Lanes. The CRRMA was created in March of 2007 by act of the El Paso City Council. Since then, the organization has moved quickly to become a useful partner in developing the transportation solutions necessary for the El Paso region. To learn more about the Authority, visit their website at http://www.crrma.org.
 

TxTag
Contact Us

Municipal Services Bureau
MSB provides toll bill processing services for the
Camino Real Regional Mobility Authority
Camino Real Regional Mobility Authority